Vendor Business Relationship Lead

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We are seeking a proactive Vendor Business Relationship Lead to bridge our India-based outsourcing contract with our business consumers. The candidate will serve as an enabler, working closely with vendor management and service operations to ensure seamless communication and delivery of services that align with our business needs.

Join our team and play a pivotal role in enhancing our vendor relationships and driving business success.

You will:

Develop strong relationships with India-based outsourcing provider, ensuring mutual understanding and alignment of business goals
Serve as the primary liaison between outsourcing vendors and business stakeholders, promoting collaboration and transparency
Analyse and dissect complex problems, providing strategic advice and solutions that enhance service delivery and business outcomes
Navigate both senior and junior networks within the business, facilitating communication and ensuring alignment across all levels
Collaborate with vendor management and service operations teams to monitor vendor performance and ensure compliance with contractual obligations and service level agreements
Assist in identifying and implementing improvements in vendor management processes, enhancing efficiency and effectiveness
Facilitate workshops and meetings to drive engagement and continuous improvement in vendor relationships

About you:

Experience in working with India-based outsourcing providers
Strong understanding of the banking environment and the challenges associated with outsourcing contracts
Strong communication skills, with the ability to articulate complex ideas clearly and concisely
Demonstrated ability to dissect problems and provide effective solutions
Experience in navigating full pyramid networks, with strong interpersonal skills
Ability to work collaboratively in a fast-paced environment
Strong analytical skills and attention to detail
Bachelor’s degree in Business Administration, Management, or a related field
5 years of experience in a role related to vendor management or service operations within the banking or financial services industry
Advanced English skills

We offer:

Monthly salary range from 3760 EUR to 5640 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.