Technology Reliability Specialist

Monitoring Networks Observability

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Technology Reliability Specialist provides the first level defence for the entire bank and the business in case of technology problems related to the Business systems or the Infrastructure. This is a specialist role that requires a broad and deep understanding of the Application and Infrastructure Architecture and the associated building blocks.

The role needs a strong technical acumen, fast problem evaluation and resolution skills. Also, it requires expertise across multiple areas like Networks, Compute Services, containerisation, Application architecture and a deep knowledge of very specialized observability tools (e.g., AppDynamics, Prometheus).

Monitoring team is currently transforming to have more visibility on multiple domains, such as Networks, applications and Compute services. This is a great opportunity to grow expertise in new areas and drive a real change on how the team and organisation looks like.

This is a 24/7 job, with shifts where you have most of the week free every other week. During the day, you will work with application performance alerts, network related issues and incidents on infrastructure level.

*Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

Monitor a variety of specialized observability tools (AppDynamics, Spectrum, Prometheus)
Undertake an immediate effort to separate false positives against a real issue, identify potential root cause by correlating alerts from multiple monitoring tools and areas (Compute, Networks and applications)
Ensure that investigations are completed on time, deliver operational SLAs whilst demonstrating the right level of quality and control
Support application areas and infrastructure teams (SDS, NRO, Markets IT, etc.)
Actively drive the resolution of Critical P1,P2 incidents in conjunction with the SIMA teams
Actively drive the reduction of alerts and incidents through engineering fixes, automation or process improvement
Support RMA process (faulty hardware part replacement)
Drive improvements and changes, including automation practices and solutions

About you:

Technical skill and/or experience in one or more:

Application monitoring or monitoring setup (AppDynamics, Prometheus, Grafana)
Networks (CCNA)
Load balancer, switch and other network inventory monitoring
Hardware replacement
AWS monitoring

Non-technical skills:

Communication skills (managing stakeholders, working with major incident, change and problem management teams)
ITIL knowledge (ITIL certification would be a bonus)
Upper-Intermediate English language skills

We offer:

Monthly salary range from 2120 EUR to 3180 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.