Team Leader for Cross Border Payments

DanskeBank Hybrid Leadership Management TeamLeader

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Can you inspire your team to reach their goals in high-quality case handling to ensure customer satisfaction? We are offering an innovative setting where you will face engaging opportunities and work with diverse tasks every day.

You will have the direct responsibility for supervising a team of professionals in Payment’s operations area (Cross Border Payments Team). You will be in charge of directing the team’s daily activities and long term goals.

The team is responsible for fixing various incoming and outgoing cross border SWIFT payments according to industry wide regulations and strict cut offs.

We expect you to lead an effective team while also encouraging your team members to create value in partnership with the internal stakeholders and customers.

While being responsible for achieving business targets, you will also have an equally important responsibility for ensuring the team’s high job satisfaction, continuous development as well as process improvements.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

This role does not include a relocation allowance.

You will:

Motivate, develop and coach the team to ensure a culture of effective employee engagement, continuous improvement and high customer focus
Coordinate and distribute team workload
Ensure professional and effective processing of administrative/back-office tasks
Support team to understand, optimize and improve processes with a focus on efficiency
Ensure compliance with the Group`s business procedures and market regulations
Focus on risk management
Work according to LEAN principles and deliver on continuous improvement initiatives
Be a part of industry wide SWIFT standard implementations

About you:

3+ years of leadership experience in the banking or finance-related sector or operations
Extensive experience in stakeholder management
Strong skills in time management and work organisation
Effective decision-making abilities, ability to handle changing circumstances
Customer-centric approach and motivation to deliver high-quality service
Ability to motivate employees and ensure high engagement
Knowledge in payments/accounting or operations management
Advanced English skills, both written and spoken

We offer:

Monthly salary range from 3280 EUR to 4920 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.