Team Leader for Banking Partners and Foreign Cheques

DanskeBank Hybrid Leadership management TeamLeader

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Can you inspire your team to reach their goals in high-quality case handling to ensure customer satisfaction? We are offering an innovating setting where you will face engaging opportunities working with diverse tasks every day.

You will have the direct responsibility of supervising a team of 11 professionals in Payments operations area (Banking Partners and Foreign Cheques Team). You will be in charge of directing the team’s daily activities. Along with being accountable for the quality, delivery, and other performance goals, you will also be held equally accountable for the continued growth and high levels of work satisfaction of your team.

The Banking Partners and Foreign Cheques team works with LORO banks and handles charges for payments. Open/close LORO accounts and investigates enquiries from LORO banks. Team is also responsible for foreign cheques process which includes printing and cashing cheques.We expect you to lead an effective team while also encouraging your team members to be accountable and create value in partnership with the internal customers.

While being responsible for business targets, you would also have an equally important responsibility for ensuring the team’s high job satisfaction and continuous development.

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office).

This role does not include a relocation allowance for candidates who are not based in Lithuania.

*Depending on your experience and knowledge, we may offer you a different seniority for the role.

You will:

Motivate, develop and coach the team to ensure a culture of effective employee engagement, continuous improvement and high customer focus
Coordinate and distribute team workload
Ensure professional and effective processing of administrative/back-office tasks
Support team to understand, optimize and improve processes with a focus on efficiency
Ensure compliance with the Group`s business procedures and market regulations
Focus on risk management
Work according to LEAN principles and deliver on continuous improvement initiatives

About you:

2+ years of (banking or finance-related sector or operations)
Extensive stakeholder management experience
Time planning, work organizational skills
Decisive decision-making, ability to handle changing circumstances
Customer-centric approach and motivation to deliver high-quality service
Ability to motivate employees and ensure high engagement
Knowledge in payments/accounting or operations management
Advanced English skills, both written and spoken

We offer:

Monthly salary range from 2520 EUR to 3780 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.