Specialist in Card Disputes Investigation

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Are you looking for new opportunities or considering the possibility of changing your career path and would like to work in a stable organization that cares about employees?

Join Card Disputes Investigation Team in Fraud Operations Department. Our team consists of 13 brilliant and friendly members of different seniorities. We are looking for 1 colleague to join us!

As a specialist you would work with non fraud cases while coping with merchants who did not provide promised services or goods. Your tasks would focus on operational responsibilities such as case investigation and analysis. Besides, you would have an amazing opportunity to work in a hybrid workplace (3-4 days from office, 1-2 days from home) and be a part of a multicultural team.

Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

Investigate customer card non fraud dispute cases and apply VISA and MASTERCARD chargeback rules, following standard rules and procedures
Communicate with different departments and teams within Danske Bank
Work on process improvements
Supervise workflow according to deadlines

About you:

A collaborative and helpful team player with the eagerness to learn quickly and adapt to process changes
Problem-solving and openness to new ideas
1+ years of work experience of a back-office, administrative, or similar nature would be considered as a benefit
Knowledge of VISA and/or Mastercard chargeback rules will be considered a valuable asset
Advanced analytical skills, accuracy, and attentiveness to details
Ability to make decisions based on rules and regulations
High level of quality and efficiency
Good time management skills
Advanced English language skills

We offer:

Monthly salary range from 1640 EUR to 2460 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.