Situation and Crisis Manager in IT Operations

Can you spearhead our efforts to reduce the number of IT breakdowns and their potential impact on Danske Bank’s customers? Join us and you will thrive in a busy environment focused on the delivery of high-quality operations as a part of the Major Incident Management Team!

As a Situation and Crisis Manager, you will play a crucial role in the major incident process and manage the crisis from the moment a fault has been detected until it has been worked around or resolved.

Moreover, you will be expected to further develop Major Incident Management as a function and, through your expertise and inspiration, become a great team member in our day-to-day work. Our working environment at Major Incident Management is informal and good-humoured.

You will work standard business hours and on-call rotation to cover outside of business hours.

*Depending on your proven experience and knowledge, we may offer you different seniority for the role.

This is a permanent role in Vilnius office.

"Be yourself. We like it that way."

You will:

  • Initiate and lead major incident calls ensuring the agenda is gathered and all actions are delivered on time while staying focused throughout the lead time and providing efficient handover to your team members and management when needed
  • Actively participate in crisis management and group-wide crisis exercises and as part of our Group Disaster Management closely work with the Group Disaster Manager
  • Lead task forces and other ad hoc initiatives that are typically executed across the organization at the request of management
  • Take part in the further development of a world-class Major Incident Management function, both operationally and strategically
  • Analyze major incident trends, support report improvements and convert them into actions
  • Work closely with stakeholders and consistently aim for better performance

About you:

  • Good technical understanding of IT environment and/or high service management skills and ownership
  • Experienced in conceptualizing challenging agendas (dealing with uncertainty and a great amount of information) and converting them into actions
  • Capable of taking a leadership role in meetings under pressure
  • Able to handle multiple projects at the same time and maintain a sharp focus while keeping a cool head in high-stress situations
  • Open, outgoing, and self-driven team member with great communication skills
  • Analytical and results-driven approach with the ability to take responsibility and negotiate
  • Experience/knowledge in ITIL processes and any certification (would be considered as a bonus)
  • Advanced English language skills

We offer:

Monthly salary range from 3360 EUR to 5040 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Saulius Klikunas, Head of Situation & Crisis Management

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 08.03.2024. Confidentiality guaranteed.

Your title in job contract will be IT Situation and Crisis Manager.