Back

Service Delivery Specialist in Securities Withholding Tax Team

Banking Operations DanskeBank Hybrid Operations Tax

Our team mission is to provide Tax Reclaim and Relief at Source services for Danske Bank client investments. We are a small but diverse group of 10 individuals collaborating closely with colleagues in Denmark to achieve shared goals and deliver quality service to our customers.

In Tax Services, the goal is to maintain balanced and effective operations by:

  • Having experienced staff and encouraging curiosity among employees and managers
  • Standardizing processes and making ongoing improvements
  • Basing decisions on data and aligning with governance requirements
  • Promoting efficient cooperation within Tax Services and with colleagues across Danske Bank

Daily operations consist of routine and repeatable tasks but also provide opportunities to learn new skills and knowledge relevant do different markets and customer types.

We are looking for experienced operations professional.  Experience in Withholding Tax area would be a great benefit.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office.).

This role does not include a relocation allowance for candidates who are not based in Lithuania.

"We’re open to people from all different walks of life and cultures to join our team."

You will:

  • Take responsibility for various administrative tasks
  • Manage the filing of tax reclaims and the setup of clients for relief at source
  • Ensure documentation details are accurate and comply with required standards
  • Conduct controls to guarantee correct procedures, identify and escalate errors promptly, and learn from them
  • Add, maintain, and update information in the systems
  • Provide reports of open reclaims upon clients’ requests
  • Communicate with small, medium, large, and institutional clients, as well as advisers, to obtain the necessary documentation
  • Regularly engage and communicate with Nordic and other EU tax authorities to resolve issues related to clients’ documentation

About you:

  • Have experience in managing complex processes and changes
  • Possess a curious nature and a willingness to seek answers to arising questions
  • Demonstrate eagerness to learn new concepts in a fast-paced and complex environment
  • Team-oriented individual with the ability to communicate efficiently with diverse stakeholders
  • Capable of handling routine tasks effectively
  • Upper-Intermediate proficiency in English, both written and spoken

We offer:

Monthly salary range from 1680 EUR to 2520 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

24/7 gym services and group trainings

Third pillar pension fund

See all the benefits HERE.

If you're interested in this role and joining my team, feel free to contact me and I will answer your questions!

Gintare I. Garunkstyte, Senior Team Lead | AML/KYC, Customer Service, Financial Crime Prevention

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 30.07.2025. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery Specialist.