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Service Delivery Specialist in Securities Withholding Tax Team

Banking Operations DanskeBank Hybrid Operations Tax

Our mission is to deliver value to our clients by providing tax reclaim and relief at source services for their investments. We are a dynamic team of 10 composed of individuals with diverse backgrounds in areas such as taxes, finance, teaching, law, and the arts. Though we are located in Lithuania, we collaborate closely with another team based in Denmark, enhancing our connections with highly experienced experts.

In Tax Services, we work towards a balanced and robust operations by ensuring:

  • Our employees and managers are both experienced and curious.
  • Our processes are standardized and continuously optimized.
  • Our decisions are data-driven and aligned with our governance.
  • Our cooperation is seamless, both within Tax Services and with colleagues across Danske Bank.

While daily operations include some routine and repeatable tasks, there remains ample opportunity to acquire skills and knowledge applicable to other areas of finance.

We are looking for an experienced operations professional with experience in Withholding Tax area preferably.

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office).

*Depending on your experience and knowledge, we may offer you a different seniority for the role.

"We’re open to people from all different walks of life and cultures to join our team."

You will:

  • Take responsibility for various administrative tasks
  • Manage the filing of tax reclaims and the setup of clients for relief at source
  • Ensure documentation details are accurate and comply with required standards
  • Conduct controls to guarantee correct procedures, identify and escalate errors promptly, and learn from them
  • Add, maintain, and update information in the systems
  • Provide reports of open reclaims upon clients’ requests
  • Communicate with small, medium, large, and institutional clients, as well as advisers, to obtain the necessary documentation
  • Regularly engage and communicate with Nordic and other EU tax authorities to resolve issues related to clients’ documentation

About you:

  • 2+ years of experience in banking operations, preferably in the withholding tax area
  • Have experience in managing complex processes and changes
  • Possess a curious nature and a willingness to seek answers to arising questions
  • Demonstrate a commitment to learning new concepts in a dynamic and complex environment
  • Team-oriented individual with the ability to communicate efficiently with diverse stakeholders
  • Capable of handling routine tasks effectively
  • Upper-Intermediate proficiency in English, both written and spoken

We offer:

Monthly salary range from 1680 EUR to 2520 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

24/7 gym services and group trainings

Third pillar pension fund

See all the benefits HERE.

If you're interested in this role and joining my team, feel free to contact me and I will answer your questions!

Gintare I. Garunkstyte, Senior Team Lead | AML/KYC, Customer Service, Financial Crime Prevention

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 15.05.2025. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery Specialist.

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Service Delivery Specialist in Securities Withholding Tax Team

Application period has expired.

Our goal is to deliver value to our clients by providing tax reclaim and relief at source services for their investments. We are a team composed of people with diverse backgrounds in areas such as taxes, finance, teaching, law, and the arts. We collaborate closely with another team based in Denmark, enhancing our connections with highly experienced experts.

In Tax Services, we aim for balanced and robust operations by ensuring:

  • Our employees and managers are both experienced and curious.
  • Our processes are standardized and continuously optimized.
  • Our decisions are data-driven and aligned with our governance.
  • Our cooperation is seamless, both within Tax Services and with colleagues across Danske Bank.

While daily operations include some routine and repeatable tasks, there remains ample opportunity to acquire skills and knowledge applicable to other areas of finance.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

"We’re open to people from all different walks of life and cultures to join our team."

You will:

  • Take responsibility for various administrative tasks
  • Manage the filing of tax reclaims and the setup of clients for relief at source
  • Ensure documentation details are accurate and comply with required standards
  • Conduct controls to guarantee correct procedures, identify and escalate errors promptly, and learn from them
  • Add, maintain, and update information in the systems
  • Provide reports of open reclaims upon clients’ requests
  • Communicate with small, medium, large, and institutional clients, as well as advisers, to obtain the necessary documentation
  • Regularly engage and communicate with Nordic and other EU tax authorities to resolve issues related to clients’ documentation

About you:

  • Experience in banking operations, preferably in the withholding tax area
  • Experience in managing complex processes and changes
  • Curious nature and a willingness to seek answers to arising questions
  • Team-oriented collaborator with the ability to communicate efficiently with diverse stakeholders
  • Capability to handle routine tasks
  • Upper-Intermediate English language skills

If you're interested in this role and joining my team, feel free to contact me and I will answer your questions!

Gintare I. Garunkstyte, Senior Team Lead | AML/KYC, Customer Service, Financial Crime Prevention

Application period has expired.

If you are interested, please send your CV in English no later than 05.02.2025. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery Specialist.