Service Delivery Specialist in Securities Withholding Tax Team

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Our goal is to deliver value to our clients by providing tax reclaim and relief at source services for their investments. We are a team composed of people with diverse backgrounds in areas such as taxes, finance, teaching, law, and the arts. We collaborate closely with another team based in Denmark, enhancing our connections with highly experienced experts.

In Tax Services, we aim for balanced and robust operations by ensuring:

Our employees and managers are both experienced and curious.
Our processes are standardized and continuously optimized.
Our decisions are data-driven and aligned with our governance.
Our cooperation is seamless, both within Tax Services and with colleagues across Danske Bank.

While daily operations include some routine and repeatable tasks, there remains ample opportunity to acquire skills and knowledge applicable to other areas of finance.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

You will:

Take responsibility for various administrative tasks
Manage the filing of tax reclaims and the setup of clients for relief at source
Ensure documentation details are accurate and comply with required standards
Conduct controls to guarantee correct procedures, identify and escalate errors promptly, and learn from them
Add, maintain, and update information in the systems
Provide reports of open reclaims upon clients’ requests
Communicate with small, medium, large, and institutional clients, as well as advisers, to obtain the necessary documentation
Regularly engage and communicate with Nordic and other EU tax authorities to resolve issues related to clients’ documentation

About you:

Experience in banking operations, preferably in the withholding tax area
Experience in managing complex processes and changes
Curious nature and a willingness to seek answers to arising questions
Team-oriented collaborator with the ability to communicate efficiently with diverse stakeholders
Capability to handle routine tasks
Upper-Intermediate English language skills

We offer:

Monthly salary range from 1640 EUR to 2460 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.