Service delivery specialist in Cross Border Payments

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Are you set to become an essential contributor in cross border payments, making certain that our clients’ funds reach their intended destinations?

Envision yourself as an essential member of the Cross Border Payments team, working to resolve payment-related issues for our diverse clientele across all Danske Bank branches in the Nordic region. Our team’s main task is to edit payments that cannot be sent or received due to some kind of formatting or technical issues. We handle very small volumes compared to how many payments are processed without our intervention, however this still gives us enough exceptions to investigate and handle.

At Danske Bank, we support workplace flexibility with our hybrid working model, allowing you to enjoy the benefits of both in-office collaboration and remote work.

*Depending on your experience and knowledge, we may offer you a different seniority for the role.

You will:

Resolve various payment-related issues and requests received from different bank branches, customers, and internal teams via internal systems, Outlook, and phone
Process transactions according to strict cut-off deadlines
Be involved in quality improvement from customer and system perspectives
Deal with high-quality requests for customer satisfaction
Closely collaborate with other teams

About you:

Higher education degree
At least 1 year of experience in financial operations, ideally with payment processing experience
Ability to prioritize and multitask with great attention to detail
Capable to work individually and within a team
Ability to handle stress when working with high value payments and strict cut off times
A collaborative spirit with a positive, innovative mindset
SWIFT knowledge is beneficial for quicker onboarding
Ability to handle stress when working with high value payments and strict cut off times
Advanced English language skills

We offer:

Monthly salary range from 1680 EUR to 2520 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.