Service Delivery Specialist in Cash Management Services

Cash CashManagement DanskeBank Hybrid Operations Services Specialist

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Are you ready to contribute to delivering a high-quality customer experience for Danske Bank’s largest corporate customers? Do you want to gain insights into the services used by corporate clients and learn how they are managed? We offer a valuable opportunity to join our team and assist our customers in efficiently using our cash management services.

As part of our team, you’ll handle tasks related with cash management products, including contracts implementation, investigation, data analysis, overviews, collaboration with different colleagues within the bank.

You will have the opportunity to work on some of the biggest banking projects, improve processes, explore automation solutions, enhance existing procedures, and continually develop your skills.

Join us and be part of a dynamic team that values innovation and professional growth!

Depending on your experience and knowledge, we may offer you a different seniority for the role.

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office.).

This role does not include a relocation allowance for candidates who are not based in Lithuania.

You will:

Deliver service related with cash management products for corporate customers from 7 different countries
Address and resolve issues and daily ad-hoc requests to ensure a great customer experience
Collaborate closely with advisor and cash management teams, provide consultations and optimize solutions for customers
Ensure high-quality processes delivery and continuously seek opportunities to improve or automate them according to Lean principles
Be part of different bank’s projects and initiatives related with cash management products

About you:

1+ Years of Experience in an operational or administrative role, with banking experience considered an advantage
Critical mindset with strong attention to details
Ability to see bigger picture and „connect the dots“
Focus to high quality and accuracy
Strong communication and collaboration skills
Good time management skills
Proactive contributor and process challenger
Upper-intermediate English proficiency, both written and spoken

We offer:

Monthly salary range from 1680 EUR to 2520 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.