Service Delivery Specialist in Business Financing Team

BusinessFinancing DanskeBank Financing Hybrid Loans Operations

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Are you interested in business customer financing and would like to handle different administrative tasks related to loans and credits?

Join our Business Financing area, which consists of 9 International teams located in Nordics and Lithuania. You will be part of a Team in Vilnius of 16 people. We provide service for various business customers segments in establishing loans and credits, creating agreements, collateral documents, guarantees. And also we follow up on customer liabilities and administer financing products throughout their lifecycle. Our team takes care not only of back-office tasks, but has interactions with customers and relationship managers.

We concentrate on driving high-quality results and positive customer interactions, while also cultivating a team environment that values transparency and collaboration. You will develop your coordination, problem-solving and creative customer orientation skill-set

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office).

Depending on your experience and knowledge, we may offer you a different seniority for the role.

This role does not include a relocation allowance for candidates who are not based in Lithuania.

You will:

Deal with various loan servicing requests received from Customer advisor
Take responsibility to maintain high-quality services for our customers
Handle daily communication inside the team and with our stakeholders
Manage the workflow according to established deadlines
Participate in process improvement initiatives and projects (LEAN, robotics, automation)

About you:

1+ years of previous experience working with operations or administrative tasks would be considered as a beneficial asset
Motivated and customer-oriented mindset
Detail-oriented with focus on delivering high-quality customer experiences
Flexibility to work with diverse and different tasks
Proactive approach and ability to manage one’s tasks effectively
Willing to learn in a changing international environment
Solid focus on teamwork
Upper-Intermediate English skills, both written and spoken

We offer:

Monthly salary range from 1640 EUR to 2460 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.