Service Delivery Manager

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As a Service Delivery Manager, you will serve as an essential liaison between customers, operations, and development teams, with a strong focus on customer orientation and accountability within the organisation.

Your goal will be to ensure the best customer experience by delivering according to the key criteria of compliance and customer satisfaction. On a daily basis, you will work closely with multiple stakeholders across various countries.

You will be part of an international team based in Denmark, Lithuania, Norway, and India, and you will be located in Vilnius, Lithuania.

You will:

Take responsibility for the Request for Information process received from multiple clients, ensuring timely delivery, proper quality assurance, and necessary approvals
Ensure the Request for Information process is established, implemented, and adhered to
Communicate effectively with managers and employees at all levels across several countries, ensuring ownership of the requests
Conduct coordination meetings to ensure progress is made and priorities are aligned, both within and outside the Service Delivery team

About you:

Experienced in compliance, with strong skills in time management, prioritisation, and quality awareness, as well as a solid understanding of risks and controls
Analytical and fact-driven, with the ability to translate analyses into insights and recommendations suitable for top-level management
Capable of understanding customer needs and delivering value to customers
Flexible and adaptable, with the ability to quickly respond to changes and manage increasing demands
Proven ability to influence, drive change, challenge the status quo, and identify innovative ways of working
Strong collaboration and alignment skills across departments, with the ability to build relationships while setting expectations
Proactive and accountable, with the ability to work independently without supervision
Advanced English language skills

We offer:

Monthly salary range from 3200 EUR to 4800 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.