Senior Situation and Crisis Manager in IT Operations

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We are looking for an experienced IT (incidents) manager with advanced English language skills who is able to stay professional and maintain positivity, even in extreme situations.

As a Senior Situation and Crisis Manager, you will play a crucial role in the major incident process and manage the crisis and severe disruptions from the moment a fault has been detected until it has been mitigated or resolved. Moreover, you will be expected to further develop major Incident Management as a function and, through your expertise and inspiration, become a great team member in our day-to-day work.

Our working environment at Major Incident Management is informal and good-humored. You will be based in Vilnius, Lithuania, although the whole team is located in two countries: Lithuania and Denmark.

You will work standard business hours and on-call rotation to cover outside of business hours.

*Depending on your proven experience and knowledge, we may offer you different seniority for the role.

You will:

Initiate, develop, and support towards recovery, which is most critical in Major Incident Calls: ensuring the agenda is gathered and all actions are delivered on time while staying focused throughout the lead time and providing efficient handover to your team members and management when needed
Actively participate, coordinate, and organize crisis management and group-wide crisis exercises, and as part of our group disaster Management closely work with the Group Disaster Manager
Lead task forces and other ad hoc initiatives that are typically executed across the organization at the request of management
Self – develop several major incident management improvements and projects around our tools, strategy, collaboration with stakeholders, and group wide communication
Actively develop and own some further development of a business major incident management function, both operationally and strategically
Identify major incident trends, support report improvements, and convert them into actions
Support the team to ensure the major incident management function is up to speed with the latest trends and is constantly working to ensure team crisis readiness
Work closely with stakeholders and consistently aim for better performance

About you:

Advanced English language skills with a previous experience working in an English-speaking environment
Open, outgoing, and positive team member with great communication skills
Advanced technical understanding of IT environment (banking IT knowledge would be ideal!) or high service management skills and ownership experience
Experienced in conceptualizing challenging agendas (dealing with uncertainty and a great deal of information) and quickly converting them into actions
Capable of taking a leadership role in meetings under pressure, ensuring everyone is up-to-date with information and roles and responsibilities
Self-driven, able to handle multiple projects at the same time and maintain a sharp focus while keeping a cool head in high-stress situations
Analytical and goal- or KPI-driven approach with the ability to take responsibility and negotiate
Experience or knowledge in ITIL processes and any certification (would be a plus)

We offer:

Monthly salary range from 4000 EUR to 6000 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.