Senior Service Transformation Consultant in Services Transformation Team

Consultancy Consultant DanskeBank Hybrid ProjectManager Services SixSigma Transformation

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Are you a proactive Development Consultant committed to strategic initiatives and transformative changes? Do you enjoy working with a diverse team and have a background in financial institutions or experience as a Business Analyst/Project Manager? If so, we have an exciting opportunity for you at Danske Bank!

As part of the Services Transformation Team in Personal & Business Customer Services, you will be involved in adapting processes within our service organization. The P&BC Services area of approx. 1,000 employees across the Nordics and Lithuania handle the manual service operation for Personal and Business customers.

Your focus will be on strategic initiatives that transform our Services organization, with a special emphasis on integrating digitalization initiatives across various departments.

We are a team, consisting of 17 people, located in Finland, Denmark and Lithuania.

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office). This role does not include a relocation allowance for candidates who are not based in Lithuania.

*Depending on your experience and knowledge, we may offer you a different seniority for the role.

You will:

Utilize your management consulting experience to analyze complex project requirements, set clear goals, and ensure stable progress
Co-create solutions across multidisciplinary teams, steering tasks with a holistic and process-oriented approach
Identify process improvement opportunities that create measurable benefits, such as reducing task variance and error rates
Have the possibility to lead and manage strategic projects across multiple divisions, ensuring seamless implementation and alignment with business objectives, entering in various project phases (initiation, analysis or implementation)
Ability to act seamlessly both at a strategic high-level overview and a detailed level, depending on the stakeholder involved
Engage stakeholders at different seniority levels and roles within the bank to ensure transparency and alignment

About you:

3+ Years of experience as a Management or Development consultant or Project Manager with success in driving projects
Proficient analytical skills and stakeholder management abilities
Experience within Financial Institutions as a Business Analyst or Project Manager would be considered as a beneficial asset
Professional certifications in Project Management (e.g., IPMA, PMP) and proficiency in Agile methodologies are highly regarded
Experience in GenAI and IT projects is considered a valuable asset, as the role may involve working on projects related to the implementation of GenAI technologies to enhance and improve our services
Bachelor’s degree in business, finance, or a related field would be considered as a beneficial asset
Upper-Intermediate skills in English, both written and spoken
Ability to work both on your own and in a team. Solid collaboration skills and positive approach to new items and people

We offer:

Monthly salary range from 2560 EUR to 3840 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.