Senior SaaS IT Platform Engineer

Cutover Noggin saas Xmatters

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Join our Solution Development team, the primary team behind Danske Bank’s ServiceNow platform, responsible of ITSM, HRSD, CMDB, and various other critical processes. As we expand into new SaaS services such as Xmatters, Noggin, and Cutover, we are looking for an experienced senior platform engineer to join our diverse team of over 25 professionals from Lithuania, Denmark, and India.

As part of our team, you will be the main platform engineer/admin for new to our team products, taking responsibility for the continuous improvement, feature development, and maintenance of services like Xmatters, Noggin, and Cutover. You will collaborate with service managers, business analysts, product owners, and various stakeholders across the organization. This role offers a remarkable opportunity to develop new skills, learn about emerging technologies and practices, create significant value for the bank. Join us and contribute to shaping the future of banking technology.

You will:

Act as the main platform engineer for new SaaS services, including Xmatters, Noggin, and Cutover
Collaborate with service managers, business analysts, product owners, and stakeholders from various departments within the organisation
Oversee the continuous improvement and development of features for the Xmatters, Noggin, and Cutover services
Develop new skills and learn about emerging technologies and practices relevant to the banking industry
Maintain documentation for configurations, processes, and procedures related to the platforms to ensure knowledge sharing
Support users of the platforms to enhance their understanding and usage of the tools

About you:

Solid experience as a platform engineer or in a related role, specialising in SaaS services
In-depth understanding of IT service management and related processes
Experience with SaaS tools like Xmatters, Noggin, or Cutover is highly beneficial
Ability to collaborate with cross-functional teams, including service managers, business analysts, and product owners
Self-driven attitude with an eagerness for continuous improvement, innovation, and feature development
Problem-solving skills and keen attention to detail
Solid communication and interpersonal abilities
Upper-Intermediate English skills

We offer:

Monthly salary range from 4000 EUR to 6000 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.