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Senior Operations Officer in Customer Reporting team

UnlockYourPotential DanskeBank LCIServices

We are a diverse and globally distributed team with team members based in both Denmark and Lithuania. We are a small community of individuals enthusiastic about investments.

Fuelled by a shared interest in investments, our team embraces the excitement of the financial markets. Whether it is investigating Corporate Action events or analyzing daily transactions on customers’ accounts, we see learning opportunities where others might see only data. Our curiosity drives us and unites us into a well-functioning team.

What our customers see in their e-Banking platforms is not just numbers; it is a result of high attention to detail, rigorous investigations, and our commitment. We believe that the clarity and accuracy of the financial picture we create empower our customers to make informed decisions about their investment portfolios.

If you are motivated, engaged, and see challenges as stepping stones to growth, you are the missing piece of our team.

We are not just looking for team member, we are seeking investment enthusiasts.

Depending on your experience and knowledge, we may offer you different seniority levels in the role.

"Be yourself. We like it that way."

You will:

  • Conduct thorough investigations on Corporate Action events and ensure correct updates in our internal systems
  • Perform daily controls on various types of transactions to maintain data accuracy and compliance
  • Collaborate with multiple stakeholders as part of our investigation process
  • Participate in risk management with a focus on continuous improvement initiatives
  • Support internal stakeholders and advisors to understand our processes and data visible to our customers
  • Balance analytical thinking with some manual, repetitive tasks to ensure data quality in our Investment and Tax reports sent to our customers

About you:

  • 2+ years of experience working with Corporate Action events or Performance Calculations
  • Knowledge of tax rules in one of our main markets (Denmark, Sweden, Norway and Finland) would be considered an advantage
  • Engaged and motivated mindset with a positive approach to problem-solving
  • Attentive to details and having analytical thinking with good knowledge of Microsoft Excel
  • Willing to take ownership when investigating cases and work unsupervised
  • A team-oriented person who enjoys working, sharing knowledge, and coordinating on tasks with the rest of the team on a daily basis
  • Willing to develop and expand your skills all the time
  • Upper-Intermediate English language skills

We offer:

Monthly salary range from 1640 EUR to 2460 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

24/7 gym services and group trainings

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

Dig into the details that matter—our Senior Officer role in the Customer Reporting team is all about preparing to do good work, tackling Corporate Action events, and ensuring rock-solid data quality for our customers.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Egidija Semou, Leader of Team

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 01.05.2024. Confidentiality guaranteed.

Your title in job contract will be Officer – Service Delivery, Senior.

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