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Senior Consultant in Customer Remediation Projects

Are you curious about banking? Do you like quality and detail-oriented tasks? Do you want to be in an environment that encourages continuous improvement? If your answer is YES, we invite you to join Remediation Projects.

You will be assigned to different remediation projects as a project consultant. Your daily tasks will consist of data analysis and controlling, collaborating with stakeholders, sending customer letters, ensuring compensation pay-outs are done smoothly as well as documenting the progress of the project and contributing to smooth delivery during all project’s phases – from project initiation to closure.

We are ready to share our know-how and best practices to help you to get on track and expand your knowledge and experience.

You will work in a team of 9 Danish colleagues and 3 Lithuanian colleagues willing to take ownership, grow at Danske bank and have fun.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

"We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views."

You will:

  • Work with different markets and various platforms
  • Ensure the best quality of processes and constantly look for solutions for improvement
  • Participate in the creation of processes’ documentation
  • Collaborate, establish working relationships and participate in meetings with stakeholders to ensure successful and timely deliveries
  • Handle ad-hoc and other tasks related to the project
  • Secure relevant information and communication within the team
  • Take part in common initiatives & events contributing to team well-being

About you:

  • 5+ years of banking experience involving direct customers contact or proven experience working with various projects or product development
  • Close attention to detail and willingness to learn continuously
  • Highly organized, skilled in setting priorities, willing to actively handle tasks through to a successful conclusion
  • Good analytical, and communication skills
  • Advanced English skills – both oral and written
  • Ability to work under uncertainty in a fast-paced environment
  • Strong team member with a high work ethic

We offer:

Monthly salary range from 2520 EUR to 3780 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance

Third pillar pension fund

See all the benefits HERE.

“I believe in “freedom with responsibility”: you get to be responsible for your own project streams, of course with the appropriate level of support from your leader and fellow team members. We expect you to be curious, eager to ensure progress, are keen to take up new tasks and that you have a proactive mind-set and a positive attitude towards your colleagues. The working culture is informal and collaborative: we support each other on the projects we lead”, Tina Rusu - Head of Remediation Projects.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Tina Rusu, Head of Remediation Projects

Apply via:

Send your CV

Please apply by submitting your CV and cover letter as soon as possible, but no later than January 6, 2025, as we conduct interviews on an ongoing basis.

Your title in job contract will be Consultant – Development, Senior.

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