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Senior Business Analyst in End User Services – GenAI services

BusinessAnalyst DanskeBank GenAI JobOpening M365Copilot

Our team, End User Services, is enhancing the user experience by providing quality support and innovative solutions. We focus on understanding the needs of our users and delivering services that improve their productivity and satisfaction. Gen AI services team is currently working on the Copilot project, which aims to integrate advanced AI capabilities into our services to offer personalized assistance and streamline workflows.

Innovative Projects: Work with the latest AI technology, including generative AI and advanced language models, as part of the Copilot project.

Impact at Scale: Your work will enhance efficiency, customer experience, and decision-making processes at Danske Bank.

Learning Opportunities: Access modern tools and continuous learning to maintain skills in AI and business analysis.

Collaborative Environment: Join a team focused on technology and innovation, fostering professional growth.

"We celebrate multiple approaches and points of view. We believe diversity drives innovation."

You will:

  • Requirements Gathering: Manage requirements for license management, user deployment (SharePoint, Power Platform), and Tableau Dashboards for M365 Copilot tracking
  • Service Onboarding and Compliance: Support Microsoft 365 Copilot Chat onboarding and ensure compliance via risk assessments
  • Governance Framework and Agent Setup: Implement governance policies for M365 agents and oversee setup and configuration
  • Integrations and Context Extension: Facilitate M365 Copilot integrations and extend index context with technical teams
  • Documentation: Maintain detailed documentation for all project aspects

About you:

  • Analytical Skills and Attention to Detail: Ability to analyze complex data and derive insights
  • Communication and Documentation Skills: Effective at gathering requirements, collaborating, and documenting processes clearly. Software Development Project Experience: Working as a business analyst in software development and implementation projects
  • Team Collaboration: Ability to work seamlessly with various departments
  • SharePoint, Forms, and Tableau Knowledge: Familiarity with these tools is beneficial
  • Is quietly motivated to achieve results
  • Flexible and Open to Learning: Able to adjust and willing to learn new technologies and methodologies
  • Problem-Solver: Proficient problem-solving skills are essential to navigate and find effective solutions
  • Advanced English both written and verbal

We offer:

Monthly salary range from 3440 EUR to 5160 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

24/7 gym services and group trainings

Health insurance

See all the benefits HERE.

"Join our team at Danske Bank and be at the forefront of AI innovation, working on transformative projects that drive sustainable progress. As part of our dynamic and collaborative environment, you'll have the opportunity to grow professionally while making a significant impact across our organization."

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Lukas Grincevicius, Squad Leader

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 03.03.2025. Confidentiality guaranteed.

Your title in job contract will be Analyst - Business, Senior.

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