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Risk Officer for Business Customers Quality Assurance

Are you excited about analysing data and preparing reports to improve quality performance?

You will be part of Quality Assurance Team within the AML area. We are responsible for assessing the quality and outcome of many different processes across the bank and participating in updating and quality-assuring existing guidelines and procedures.

You will be a part of a diverse, highly engaged, and professional team of 11 professionals placed in Denmark and Lithuania that works well together and knows that no two days will be the same. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

As a Risk Officer, you will be responsible for verifying and promoting compliance with or exceeding the pre-established quality standards in the small-medium business banking area. You will engage with different stakeholders across the organization and provide reports on performed analyses as well as ensuring feedback and coaching for the assigned officers about analysed services and process improvements.

We are looking for you who would like to be part of the team, contribute to achieve great results, and possess a solid focus on structure and details on your daily work.You will find this role highly motivating if you thrive in a global environment with complexity and multiple interactions both within and outside the team and strive for good communication and collaboration.

Depending on your experience, you may be offered a different seniority of the role.

"Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees."

You will:

  • Analyse data and preparing reports to improve quality performance at individual and team level in accordance with internal rules and regulations
  • Identify and ensure constant improvement of service quality within a large and complex team by preparing action proposals
  • Ensure coherence in the internal and external quality assessment criteria, guaranteeing alignment with the agreements adopted by the stakeholders’ organization, intervening as an expert in calibration sessions
  • Optimise the use of the quality and monitoring tools and ensure improvements in the quality reports
  • Ensure close collaboration between the Quality Assurance team, its stakeholders and other relevant departments regarding quality management
  • Support customer centric and learning culture in the organization
  • Provide regular reporting to the management and stakeholders on related area

About you:

  • At least 2-3 years of experience in AML area (knowledge of business banking will be considered as a benefit)
  • Strong attention to the details
  • Ability to give and receive a constructive feedback
  • Experience in developing or working within quality assurance frameworks and methodologies
  • Good skills with quality KPI understanding and planning actions against gap analysis
  • Stakeholder management experience with ability to influence and convince
  • Being analytical and structured
  • Ability to communicate and collaborate successfully across the organization
  • Upper-Intermediate English skills

We offer:

Monthly salary range from 2640 EUR to 3960 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Additional health insurance package

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

"When joining us you will be part of a great team, interesting times, and an organization that provides opportunities for learning and growth, flexibility and good working conditions."

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Stine Holst Christensen, Head of Business Customers Quality Assurance

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 08.05.2024. Confidentiality guaranteed.

Your title in job contract will be Officer - Business Risk & Controls.

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