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Product Owner for CEI tribe

Are you ready to lead the digital transformation in customer communication at Danske Bank? Join us as a Product Owner in the Communication Services Squad within the Customer Engagement Tribe and be instrumental in driving our strategy to enhance customer interaction through digital channels.

As a Product Owner for the Communication Services Squad, you will be crucial in leading the transition towards making self-service the primary contact point across retail channels. This role involves a strategic shift from legacy systems to a future-proof technical setup, focusing on consents, push notifications, and SMS services. Your efforts will directly contribute to reducing operational costs while enhancing customer satisfaction and compliance with new business requirements.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office). This role does not include a relocation allowance.

*Depending on your experience and knowledge, we may offer you a different seniority for the role.

"We celebrate multiple approaches and points of view. We believe diversity drives innovation."

You will:

  • Define and prioritize the product backlog to streamline and enhance the functionality of our digital communication platforms including Message Centre, Message to/from Advisor, Push Notification Framework, MyProfile, Consents Overview, and new Communication Framework
  • Lead the decommissioning of the SMS Services and oversee the operational stability of eSubscription and group SMS platforms
  • Ensure compliance and robust operation of all communication services, supporting critical business initiatives and maintaining high service standards
  • Collaborate closely with other squads, stakeholders, and business units to deliver on the strategic goals of Danske Bank’s Forward’28 strategy

About you:

  • Recognized background in roles such as Product Owner or Project Manager in the realm of digital communication or related fields tied to financial services
  • A bachelor’s degree in business, Finance, or a related field is beneficial
  • Solid understanding of agile methodologies and product management best practices
  • Proficient in communication and interpersonal skills, capable of working with cross-functional international teams
  • Innovative mindset with a focus on making data-driven decisions
  • Problem-solving skills and strategic thinking capabilities
  • Advanced in English

We offer:

Monthly salary range from 3920 EUR to 5880 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

If you are passionate about leading digital transformation in financial services and meet the qualifications, we would love to hear from you. For more information about our Tribe or the role, please reach out!

Jens Lund Andersen, Product Owner Chapter Lead

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 04.04.2025. Confidentiality guaranteed.

Your title in job contract will be Squad Leader (Product Owner) .

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