Operations Officer with Finnish Language Skills

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We are taking care of the estate of deceased Danske Bank customers: accounts, funds, housing loan, etc. Our team is working with the Swedish and Finnish markets, and we use both Scandinavian languages daily.

We collaborate a lot with the legal department and customer service, and we have direct contact with the heirs of the deceased client ‘s estate. The team consists of 18 unique employees and personalities. We have four Swedish-speaking employees who cover the Swedish market, eight employees who speak Finnish, and six employees who speak both Finnish and Swedish and cover the Finnish market.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

Check the provided documentation: testaments, deeds of distribution, inventory deeds, powers of attorney, genealogical records and creating genealogical trees, and relinquishments of inheritance
Perform customer requests: selling custodies, removing mandates in case of conflicts between heirs
Contact customers, other banks, and other legal entities via various channels
Special case handling of subtleties with heirs that are living in Sweden and deceased Finnish Danske Bank customers

About you:

Finnish language skills: reading, writing, and understanding (at least at B1 level) (for which you will receive a monthly language allowance, that depends on your language knowledge level)
Previous experience with administrative tasks
High level of accuracy and quality
Good communication skills and a willingness to navigate changes
Feedback culture advocate
Upper-Intermediate English language skills
The Swedish language would be beneficial

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.