Operations Officer in Payment Enquiries Team

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Join our team of 18 skilled professionals who specialise in managing a variety of enquiry-related tasks.

In this role, you will assist Danish, Swedish, and Finnish customers by providing the information they need to validate payments. You will also serve as the point of contact to help customers retrieve or refund erroneous funds. Additionally, you will work with authorities such as the police and tax agencies, supplying them with the information necessary for their investigations.

This position offers a great chance to make a real difference while working in a friendly and supportive environment.

If you’re looking for a fulfilling career, we would like to hear from you!

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office).

You will:

Deliver requested information on payments and customers
Resolve unusual situations
Collaborate with your colleagues in Lithuania and the Nordic countries
Participate in process improvement initiatives

About you:

Previous experience in an operational or administrative role in a large company
Attentiveness to details while working with high volumes of sensitive data
Strong collaboration and teamwork skills
Ability to manage tasks independently and efficiently
Upper-Intermediate English skills (in both speaking and writing)

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.