Operations Officer in Financial Services to Work with Finnish Market

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You would be joining a team of 16 professionals in which we are handling back-office services for private customers in the Finnish market. All your future colleagues are located in Lithuania.

We are looking for someone to support our mission to make the housing journey easy for our customers by providing high standard services delivered by growth seeking minds.

In this role, you will be responsible for administrating loan services for private customers in Finland, including housing, personal and refinancing loans. The communication with the customers will be mainly in written form.

Besides daily tasks, we will invite you to join quality and risk ambassadors, lean supporters, delivery or training communities, different initiatives, and small projects – you choose how you would like to develop yourself. We are looking for open communication and fostering creative ideas from everyone, by asking “what can we do better?”

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

*Depending on your experience and knowledge, we may offer you different seniority of the role.

You will:

Administrate loans for private customers in the Finnish market – loan documents production, loan disbursements, redeeming of loans, collateral management, and changes on loans
Deal with analytical tasks (investigating cases and preparation of various bank documents)
Communicate daily with our stakeholders
Continuously look for ways to automate processes and improve customer service
Participate in process migrations
Take ownership of maintaining high-quality services for our customers

About you:

Back-office experience in banking or other finance-related international organization would be a benefit
Higher education would be considered as a beneficial asset
Finnish language knowledge is a favourable addition but is not mandatory. We also offer an additional monthly bonus allocation, depending on the Finnish language level
Detail-oriented and able to rapidly adapt to new information
Proactive and independent person with great communication skills
Ability to work in a fast-paced environment, when coping with peak periods to meet tight deadlines
Upper-Intermediate English language skills (both spoken and written)

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.