Operations officer in Domestic Payments Team

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Can you imagine yourself being a key person delivering payments-related solutions for corporate and private customers in all Danske Bank branches?

If yes, you can make it happen by joining Danske Bank Lithuania, where we deliver high-quality financial solutions to customers.

From an out-tasking model approach, our department evolved into a set of competence centres with end-to-end process ownership, a business mandate, and a direct impact on the customer experience. There you will be a part of a key strategic hub responsible for a broad range of banking operations, professional services, business support functions, and front-end product development.

We are 15 members team located in the newest and most modern Meadow building in Danske Campus, Vilnius. Our focus is both ensuring a great customer experience and creating a great atmosphere based on values and openness within the team.

Depending on your experience and knowledge, we may offer you a different seniority of the role.

Danske Bank supports a high degree of workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

Handle various payments requests
Deal with requests received from Scandinavian colleagues
Ensure high-quality services for our customers
Investigate unusual situations related to payments
Handle daily communication with our stakeholders
Elaborate on process improvement (lean, robotics, automatization)
Manage workflow according to established deadlines

About you:

Previous experience working with operations or administrative tasks
Strong focus on teamwork
Intermediate English skills
High level of accuracy and quality
Customer focus with a “can-do” mindset

We offer:

Monthly salary range from 1440 EUR to 2160 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.