Operations Officer in Daily Services Agreements Team

DanskeBank Hybrid LT Operations Vilnius

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I am Sigita, team leader of the Daily Services Agreements team in the Everyday Banking Individuals HUB. Our team consists of 18 professionals who daily take care of Danske Bank clients’ accounts, products, cards, and payments.

We coordinate over 95 processes in different markets – DK, SE, FI, NO, which makes our work more interesting and provides more opportunities for learning.

Our team is looking for a new member who is pro-active, shows a positive attitude for learning, proactively takes ownership, and aspires to grow with us.

What’s great about this job is that you get to work with E2E processes and put your ideas into practice. If you embrace responsibility, finding it motivating rather than daunting, this job is the perfect opportunity for you!

You will:

Ensure that assigned tasks are performed in a timely and professional manner
Participate in ongoing improvements and actively collaborate using the LEAN method
Monitor and escalate process-related issues
Ensure the best quality of processes and constantly look for solutions to improve or automate them (Robotics, Lean, etc.)
Collaborate with other teams by sharing best practices
Create and update documentation and procedures
Take part in common initiatives and events contributing to team well-being

About you:

1+ year of experience in an operational or administrative role
High level of accuracy, quality, and attention to details
Ability to learn quickly and work efficiently in a quick-changing environment
Team oriented with a positive attitude and CAN-DO mind-set
Upper-Intermediate English language skills

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.