Operations Officer in Customer Care Delivery Sweden Team

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Are you curious about how a company becomes a customer of Danske Bank?

In this role, you will have the opportunity to delve into the customer journey specifically for Swedish customers. Your tasks will include managing the opening and closing of accounts, implementing customer packages, and ensuring the smooth operation of online banking services (District) for our customers.

Join our friendly team of 10 professionals based in Lithuania, primarily in Vilnius! We are looking for a person who is focused on team goals, efficiency, lean culture, and close collaboration with colleagues and stakeholders in the Swedish market.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

Ensure delivery for Everyday Banking Corporate day-to-day services for a customer
Solve issues and daily ad-hoc requests to ensure great customer experience
Closely collaborate with the stakeholders in Swedish market
Participation in the process of continuous improvements in daily work (e. g., automation, Lean)
Take part in various projects and initiatives

About you:

Work experience in an operational or administrative role would be an advantage
Orientation to detail, high level of accuracy and quality
Strong communication and collaboration skills
Team player and proactive learner
Upper intermediate English language skills

We offer:

Monthly salary range from 1440 EUR to 2160 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.