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Operations Officer in Customer Care Delivery FI and NO team (temporary contract)

Do you know what happens when a big company becomes a customer of the bank? Do you know how E-banking works from the company’s perspective? Join us and find these and other answers!

You will have an exciting opportunity to be a part of a team of 15 people that provide services in Everyday Banking Corporate such as accounts opening/closure procedures, implementing customer packages and ensuring smooth District (e-banking) features set-up for the Finish and Norway market.

We are looking for a colleague who would be focused on efficiency, team goals, seek to provide high-quality services to our Corporate customers, and be engaged in Lean culture.

Please note that this is a temporary contract. Expected end date would be end of February 2026.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

This role does not include a relocation allowance for candidates who are not based in Lithuania.

"We want to create an inclusive culture where all forms of diversity are seen as real value for Danske Bank. "

You will:

  • Ensure delivery of Everyday Banking Corporate day-to-day services for Finish & Norway business and VIP customers
  • Solve issues and daily ad-hoc requests to ensure the best possible customer experience
  • Have close collaboration with Finish & Norway advisers’ teams, stakeholders and optimize solutions for our customers
  • Ensure the best quality of processes and constantly look for the solutions to improve or automate them (Robotics, Lean, etc.)
  • Be part of various initiatives and projects

About you:

  • At least 1 year of experience in an operational or administrative role would be a beneficial asset
  • Critical mindset, detail orientation
  • Focus on high quality and accuracy
  • Team player and goal-oriented
  • High collaboration and communications skills
  • Proactive learner and process challenger
  • Upper-Intermediate English skills, both written and spoken

We offer:

Monthly salary range from 1440 EUR to 2160 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Health insurance

Free parking & charging ports - cars, bicycles, e-scooters

Canteen services and free fruits

See all the benefits HERE.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Vidmantė Kavaliauskaitė, Head of Customer Care Delivery Finland & Norway services team

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 01.08.2025. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery.

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