Operations Officer in Customer Care Delivery FI and NO team

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Do you know what happens when a big company becomes a customer of the bank? Do you know how E-banking works from the company’s perspective? Join us and find these and other answers!

You will have an exciting opportunity to be a part of a team that provides services in Everyday Banking Corporate such as accounts opening/closure procedures, implementing customer packages and ensuring smooth District (e-banking) features set-up for the Finish and Norway market.

We are looking for a colleague who would be focused on efficiency, team goals, seek to provide high-quality services to our Corporate customers, and be engaged in Lean culture.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

Ensure delivery of Everyday Banking Corporate day-to-day services for Finish & Norway business and VIP customers
Solve issues and daily ad-hoc requests to ensure the best possible customer experience
Have close collaboration with Finish & Norway advisers’ teams, stakeholders and optimize solutions for our customers
Ensure the best quality of processes and constantly look for the solutions to improve or automate them (Robotics, Lean, etc.)
Be part of various initiatives and projects

About you:

At least 1 year of experience in an operational or administrative role would be a beneficial asset
Critical mindset, detail orientation
Focus on high quality and accuracy
Team player and goal-oriented
High collaboration and communications skills
Proactive learner and process challenger
Upper-Intermediate English skills

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.