Operations Officer in Customer Care Delivery DK team (Maternity Cover)

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Do you know what happens when a big company becomes a customer of the bank? Do you know how E-banking works from the company’s perspective? Join us and find these and other answers!

You will have an exciting opportunity to be a part of a team that provides services in Everyday Banking Corporate such as accounts opening/closure procedures, implementing orders for various banking products and ensuring smooth online banking – District – features set-up for the Danish market.

We are a team of 13 people and we are looking for a colleague who would be focused on efficiency and team goals, seek to provide high-quality services to our corporate customers, and be engaged in Lean culture. Please note that this is a Maternity Cover, therefore in the case of success you would be employed on a Temporary Contract.

Depending on your experience and knowledge, we may offer you a different seniority for the role.

Danske Bank supports a high degree of workplace flexibility (our team is currently using a hybrid working model, where we work at least 3 days a week in the office).

This role does not include a relocation allowance for candidates who are not based in Lithuania.

You will:

Ensure delivery of Everyday Banking Corporate day-to-day services Danish business and VIP customers
Solve issues and daily ad-hoc requests to ensure optimal customer experience
Have close collaboration with Danish advisers’ teams and stakeholders and optimize solutions for our customers
Ensure the best quality of processes and constantly look for solutions to improve or automate them (automation, Lean, etc.)
Be part of various initiatives and projects

About you:

Experience in an operational or administrative role
Critical mindset, detail orientation
Focus on high quality and accuracy
Strong collaboration and communications skills
Proactive individual and process innovator
Upper-Intermediate English language skills, both written and spoken

We offer:

Monthly salary range from 1440 EUR to 2160 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.