Operations Officer in Cross Border Payments

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Do you have what it takes to become an expert in the international payments area? Join our inspiring and professional team!

As an Operations Officer, you will be one of the key members of an ever-growing team that deals with international payment-related tasks. Being our team member will play an essential role in customer satisfaction for customers from Danske Bank branches in Scandinavia and Europe.

Our team is responsible for repairing payments that cannot be processed automatically.

Depending on your experience and knowledge, we may offer you different seniority in the role.

You will:

Resolve various payment-related issues and requests received from different bank branches, customers, and internal teams via internal systems, Outlook, and phone
Process transactions according to strict cut-off deadlines
Be involved in quality improvement from customer and system perspectives
Deal with high-quality requests for customer satisfaction
Closely collaborate with other teams

About you:

Higher education degree
Experience in an operational or administrative role in a large company
Payments processing experience or SWIFT knowledge is a solid advantage
Ability to prioritise and multitask with great attention to detail
Capable to work individually and within a team
Ability to handle stress when working with high value payments and strict cut off times
Upper-Intermediate English (written and verbal)

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.