Operations Officer in Cash Operational Services Team

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We are looking for You to join our team of six people. You will have an opportunity to be part of a team that provides services in Everyday Banking Individuals, such as foreign currency ordering, cash transfers, account reconciliations, ATM dispute handling, and cash depot monitoring and controlling for the Danish, Finnish, and Northern Ireland markets.

We are looking for a colleague who focuses on efficiency and team goals, seeks to provide high-quality services to our customers, and is engaged in Lean culture.

* Depending on your experience and knowledge, we may offer you a different seniority for the role.

* The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

Handle various tasks within cash transactions, foreign currency ordering, ATMs and cash depot monitoring and controlling
Collaborate with team members, vendors, customers and other departments in the bank
Solve issues and daily ad-hoc requests to ensure the best possible customer experience
Communicate with vendors regarding other issues in a written manner
Participate in the process of continuous improvements in daily work and find the right ways to ensure great quality (Robotics, Lean, etc.)

About you:

Advanced English language skills
Higher education
Motivation and curiosity to explore new ideas
Critical mindset and flexibility
Attention to detail and ability to maintain an overview in stressful situations
Prepared to handle tight deadlines and cope with peak periods
Motivated and keen to contribute to a friendly work atmosphere

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.