Operations Officer in Card Operational Services team

customerservice CardOperationalServices scandinavianculture Operations Corporate DanskeBank

We are looking for You to join our team of 12 people. Here will not be much space for routine since we have about a variety of 120 tasks. Supporting all Nordic markets in Cards area. Starting with Private cards exceptions and end to end processes for corporate cards. Can you imagine how awesome it would be to become an expert at handling most of them? The team will help you with all the tasks and questions you may have and support you in learning and decision-making.

Besides all of daily tasks, we will invite you to join quality and risk ambassadors, lean supporters, delivery or training communities, different initiatives, and small projects – you choose how you would like to develop yourself. Maybe you even have or will have ideas by yourself? This is more than welcome as well.

We are looking for a colleague who has a solid customer centric mindset and seek to provide high-quality services to our customers.

"We believe that the most valuable asset is human potential."

You will:

  • Ensure delivery of administrative tasks of Corporate cards ordering in different systems
  • Solve issues related to cards ordering and administration
  • Collaborate with Nordic teams to find the best solutions for case handling
  • Communicate with International customers and vendors regarding other issues in a written manner
  • Participate in the process of continuous improvements in daily work (Robotics, Lean, etc.)

About you:

  • Motivation and curiosity to learn new things
  • High level of accuracy and quality
  • Critical mindset, detail orientation
  • Upper-Intermediate English skills (in both speaking and writing)
  • Working experience in an operational or administrative role (would be an advantage)
  • Not afraid to work in tight deadlines environment and cope with peak periods

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

24/7 gym services and group trainings

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

Join our team!

Dovile Vaskeliene, Team Lead

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 04.07.2024. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery.