Operation Officer in Customer Care Delivery DK Team

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Do you know what happens when a big company becomes a customer of the bank? Do you know how e-banking works from the company’s perspective? Join us and find these answers and more!

You will have an exciting opportunity to be part of a team that provides services in Everyday Banking Corporate, such as account opening/closure procedures, implementing orders for various banking products, and ensuring smooth online banking — specifically, District features set-up for the Danish market.

We are looking for a colleague who would be focused on efficiency and team goals, seeks to provide high-quality services to our corporate customers, and is engaged in Lean culture.

You will:

Ensure the delivery of Everyday Banking Corporate day-to-day services to Danish business and VIP customers
Solve issues and daily ad-hoc requests to ensure the best possible customer experience
Maintain close collaboration with Danish advisers’ teams and stakeholders to optimize solutions for our customers
Ensure the best quality of processes and constantly look for solutions to improve or automate them (automation, Lean, etc.)
Participate in various initiatives and projects

About you:

Experience in an operational or administrative role (would be a beneficial aspect)
Critical mindset and detail orientation
Focus on high quality and accuracy
High collaboration and communication skills
Proactive learner and process challenger
Upper-intermediate English language skills

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.