Officer in Service Delivery

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Our team plays a crucial role in ensuring that employees are reimbursed for expenses incurred while performing their job assignments on behalf of the company. By verifying and validating expense reports, our team ensures that the company’s expense policy is followed and that employees are reimbursed in a timely and accurate manner. This enables the company to succeed as we ensure a positive relationship between the company and its employees. We are a small team of only 8 people (including the team lead) located in Vilnius.

Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

Handle expense claims from employees
Communicate and guide our colleagues via e-mail, chat or call
Create, develop and update documentation and procedures
Maintain and improve quality in service delivery
Have a possibility to support SAP Concur implementation project, participate in new initiatives
Implement LEAN systems to optimize daily work routines and increase operational efficiency
Collect and act on feedback or suggestions for improvement

About you:

Previous experience working with operations or administrative tasks would be a beneficial asset
Fundamental understanding of bookkeeping principles
Experience with SAP Concur would be a beneficial asset
You are a team player with great communication and collaboration skills
Proactive, detail orientated and eager to learn
Advanced English both in speaking and writing

We offer:

Monthly salary range from 1400 EUR to 2100 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.