Junior Specialist in Card Fraud Investigation

FinancialCrimePrevention Fraud Operations

Send your CV

Do you want to make the world a better place to live? Do you want to play a crucial role in preventing our customers from fraud? Are you starting your career or considering the opportunity of changing your career path and would like to work in an effective and stable organisation that cares about employees?

Join our Card Fraud Investigation Team in the Fraud Operations Department. Our team consists of 10 friendly members of different seniorities. You will be responsible for various tasks that enable us to increase our card fraud detection and prevention capabilities. In addition, you will work closely with our card fraud analytics team, sharing valuable information on emerging fraud scenarios.

Currently, we are working in a hybrid setup where the employees are expected to be present at the office for 3-4 days a week with a primary work location in Vilnius, Lithuania.

*Depending on your experience, you may be offered a different seniority level.

You will:

Investigate card fraud alerts and card fraud disputes
Communicate with different departments and teams within Danske Bank
Work on process improvement
Supervise workflow according to deadlines

About you:

Previous operational work experience (in an operations center or banking/administrative field)
Analytical thinking
Upper-Intermediate English skills
High level of quality and efficiency
Problem-solving, openness to new ideas, and decision-making skills
Ability to learn quickly and adapt to process changes
Higher education
Previous work experience working with payment fraud would be a pro

We offer:

Monthly salary range from 1480 EUR to 2220 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.