Junior Customer Welcoming Officer in Welcoming and Orchestration Lithuania

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Would you like to start your career with a motivated and enthusiastic team? If the answer is YES, then read more about our department and the team!

Welcoming & Orchestration Services (W&O) handles the onboarding of both private ad business customers, making sure every customer has a smooth transition into Danske Bank. W&O teams of 190 dedicated professionals works to make the onboarding smooth, ensuring it is efficient and easy for all customers.

Our team thrives on creativity, consistently proposing innovative ideas to enhance our workflows. We focus on delivering smooth, efficient onboarding journey for personal clients, ensuring compliance with AML regulations while maintaining a personalized touch every step of the way.

We currently use a hybrid work model, where we work at least 3 days in a primary work location in Vilnius, Lithuania.

This position doesn‘t offer the relocation allowance.

You will:

Investigate customer profiles, searching for unusual activity or indications of money laundering
Perform peer-review, focusing on case quality and details
Follow standard rules and procedures
Ensure timely, efficient, quality, and up-to-standard delivery, complying with AML requirements
Identify opportunities for process optimization and improvements
Perform variety of tasks as per agreed daily, weekly, or quarterly plan and maintain efficiency
Take responsibility for good teamwork and team spirit

About you:

High level of accuracy, focus on quality, and attention to details
Drive with willingness to acquire new skills and a high tolerance for an always changing environment
A team player with an open mind and a collaborative approach
Upper-Intermediate English skills (written and verbal)
Ability to work full-time, at least three days a week from the office

We offer:

Monthly salary range from 1160 EUR to 1740 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.