Java Chapter Lead for the Customer Engagement Individuals Tribe

Do you want to create great customer and advisor experiences? Do you see yourself as a leader who puts customers first and empower your colleagues to perform at their best? And would you like to expand your knowledge and grow your Leadership skills? If yes, then we have an interesting opportunity for you.

Our team

The Customer Engagement Individuals tribe exists with the customer at the centre of everything. The tribe has ownership of key customer facing systems spanning across Danske Bank’s channels and capabilities.

The tribe are responsible for the proactive personalised advice and support in our automated and self-serviced layers of the engagement model, as well as the customer experience delivered in our digitally – and human assisted layers. Furthermore, the tooling delivered to our advisors in the expertise layer also sit with this tribe. Lastly, the entire orchestration of the engagement model including segmentation and our full MarTech stack sits within the tribe.

The tribe compose of 13 Squads working across 7 locations (Aarhus, Copenhagen, Oslo, Stockholm, Helsinki, Vilnius and Bangalore). As this is an area of central importance to our Forward ´28 strategy you will work with best on market solutions and tools. We are in motion of implementing Chatbot based on Microsoft CoPilot Studio, CRM system based on Microsoft Dynamics Sales 365 as well as Data and AI in general are critical elements of our daily work and future.

“Our mission is to deliver proactive and personal customer experiences and advice through the right channels using state-of-the-art tooling and technologies,” says Jan, your future Manager.

You will be part of the IT management team. The Tribe are approx. 150 leaders and employees on a mission critical to Danske Bank. We are working in cross functional squads and you will be part of a Squad and at the same time have the responsibility of IT Cloud Engineers in your Chater.

Your responsibility will be to grow and develop your Team in collaboration with the other Chapter Leads and make sure we also are prepared for the Public Cloud Journey (AWS) Danske Bank is on.

Depending on your experience and knowledge, we may offer you different seniority in the role.

• 6+ years of relevant full-time experience and proven history of impacting technical decisions cross a lager organisation
• Hands-on experience and deep understanding of cloud technologies (private/public), standards and operational setup
• Experience of using data intelligent would be beneficial – and for sure AI will be part of the future set-up
• An inherent aim to collaborate, both within the team and across the organisation
• Advanced written and verbal English language skills

We believe you are a skilled team member who deliver technical leadership, by inspiring colleagues through professionalism and proper work ethics, deep technical knowledge, able to be hands-on technical problems, as well as highly capable of collaborating with all stakeholders – in and outside the tribe. You can lead discussions, bring leadership as well as provide coaching to let others flourish, and being able to challenge existing thinking based on experience with new technologies.