IT Performance Manager

Send your CV

We are looking for a new colleague to join our motivated and growing Vendor Management team, which currently consists of over 15 professionals based in Denmark and Lithuania.

Working in close collaboration with internal stakeholders, the team focuses on ensuring high-quality vendor performance. Danske Bank’s customers rely on accessible online and digital solutions 24/7, and external vendors are an integral part of the ecosystem behind these solutions. That is why our team plays a crucial role in accomplishing the bank’s business objectives and enhancing the customer experience by ensuring maximum value from our contracts.

In this role, you will be responsible for monitoring and reporting on the performance of a portfolio of vendors. You will also work closely with our team of contract managers, procurement managers and other stakeholders. We place great emphasis on cultivating a collaborative and supportive working environment – both professionally and socially – while also enabling hybrid working arrangements.

*Depending on your experience, you may be offered a role with different seniority.

You will:

Ensure the ongoing delivery of critical and complex IT and banking services, along with associated support, meets agreed-upon needs and service levels
Be accountable for a portfolio of vendors with varying levels of complexity, including their overall performance
Provide an overview of ongoing vendor performance against key metrics and report appropriately to meet departmental requirements
Identify and promote continuous improvement initiatives to enhance service delivery and ensure alignment with relevant IT operation processes
Identify and monitor risks and compliance issues, addressing any deviations from committed supplier deliverables
Organise operational interfaces for vendors, ensuring effective and efficient process integration
Monitor supplier performance and take necessary actions to address any issues
Track process compliance and deviations, identifying initiatives to support the team’s objectives

About you:

2+ years of experience managing vendors or delivering IT services from the vendor side
Experience in supplier management and other ITIL processes, particularly service level management and corporate vendor management or procurement processes
Exposure to supporting stakeholder environments (both internal and external) and developing and maintaining stakeholder relationships
Tech-savvy
Strong analytical skills
Knowledge of creating and interpreting management reports and dashboards
Upper-Intermediate English skills

We offer:

Monthly salary range from 3280 EUR to 4920 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.