Chapter Lead for Business Analysts in Housing Journeys

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The Housing Journeys Tribe offers an exciting opportunity to contribute to the productivity and satisfaction of Business Analysts within the tribe and to deliver high-quality end-to-end experiences for both customers and colleagues in the mortgage finance journeys. This position is part of the Modernised Housing Adviser Tool squad, which is responsible for introducing a simple and modern advisory system within the housing sector in Denmark.

As the Chapter Lead, you are an innovative and motivated leader who combines deep expertise with an interest in coaching and developing others. You act as a “player and coach,” spending approximately 30% of your time managing your chapter and the remaining 70% contributing as a Business Analyst in a squad delivering value through completed work.

You will have HR responsibility for your chapter members, who will report to you as their Line Manager. Therefore, you are motivated to support their growth and development by adopting a catalyst leader mindset and approach.

As a Business Analyst and a squad member of this motivated team, you will collaborate with experienced colleagues who are driven to improve the advisory experience. This includes minimising the number of systems and enabling faster decision-making for both customers and advisers. We work in an agile setup with a team consisting of a Product Owner, Business Analysts, developers, and an IT architect.

Joining us means being part of a diverse and forward-thinking team where you can share your expertise, learn from others, and play a key role in inspiring and developing your team within the organisation.

Depending on your experience, you may be offered a role with different seniority.

You will:

Serve as the HR manager for a team of skilled business analysts by overseeing and supporting their professional growth and personal development, while addressing HR-related needs
Build and strengthen the chapter by shaping tools, resources and processes that enable its members to thrive, empowering their development, enhancing competencies, facilitating performance evaluations and managing recruitment
Collaborate closely with various stakeholders to identify and translate business needs into actionable objectives, while rethinking and improving existing practices
Provide domain expertise to the development team, support testing, facilitate workshops and analyse challenges to drive effective solutions

About you:

At least 2-3 years of leadership experience, demonstrating strong coaching and mentoring skills with the ability to effectively facilitate competence discussions
At least 5 years of experience as a Business Analyst or in a similar role
A responsive leadership style, actively listening to team members’ needs, adapting to evolving challenges and fostering an inclusive, supportive environment. You prioritise open communication, empower others to succeed and ensure the team has the resources and guidance needed to thrive
Strong listening skills with the ability to understand business needs and translate them into effective system solutions
Excellent communication, collaboration and interpersonal skills
Proven ability to efficiently manage tasks with a proactive ‘can-do’ attitude and strong coordination skills in complex projects involving multiple stakeholders
Strong analytical thinking and problem-solving abilities
Open and constructive in addressing challenging issues, encouraging the exchange of diverse perspectives
Advanced proficiency in English

We offer:

Monthly salary range from 5200 EUR to 7800 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.