Business and Functional Specialist in Advisory Overview Squad

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Join Danske Bank in a pivotal role within our Advisory Overview Squad. We are seeking a strong Business and Functional Specialist to lead the implementation of our new Personal Customer CRM solution. This role is key to contributing to Danske Bank’s transformation journey toward our Forward’28 goals.

The Advisory Overview Squad, located in Denmark, Lithuania, and India, is a new team being formed within the Customer Engagement Individuals Tribe. The tribe enhance digital customer experiences and offer proactive insights to stay relevant at all touchpoints.

You will:

Collaborate closely with the Product Owner, business stakeholders, systems, and data owners to align activities with objectives that enhance user experiences
Be a pivotal contributor in working alongside our MarTech squads to develop strategies for managing leads and opportunities in CRM
Become an experienced user/admin and take a leading support role already with the first roll-out of our new Personal Customer CRM solution
Facilitate cross-functional collaboration to advance the Advisory Overview squad’s strategic agenda
Ensure thorough documentation, process mapping and compliance with all regulatory, governance, and security frameworks
Engage in continuous professional development to effectively contribute to the bank’s goals and enhance customer satisfaction

About you:

Bachelor’s degree in Business, Natural/Life Sciences, a related field or similar education
3-5 years’ experience in roles such as Business Analyst, Business Functional Specialist, particularly with a focus on process and project management and collaborative projects
Some experience with CRM solutions (SaaS such as MS Dynamics or Salesforce) is preferred
Experience as CRM Analyst and knowledge on business process mapping, e.g., in connection with leads and opportunities (or other types of sales processes), is desired
Knowledge of security, compliance, risk management, and general financial services is beneficial
Excellent communication and stakeholder management skills, upper-intermediate skills in English
Strong collaboration and facilitation skills
Proficiency in business tools such as Excel, PowerPoint, and project management tools

We offer:

Monthly salary range from 2880 EUR to 4320 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.