As a Business Analyst in Service Delivery, you will support Service Delivery Managers with reports to our customers. You will report on operations and ensure a focus on customers and accountability in the organisation.
Your aim will be to ensure there is a standardization of all reports and continuous improvements on process and outcome, always to these criteria: compliance and customer satisfaction.
On a daily basis, you will collaborate closely with multiple stakeholders across countries.
You will be a part of an international team based in Denmark, Norway, Lithuania and India.
You will be located in Vilnius, Lithuania.
How your day will look like:
Participate in the development and management of internal agreements to standardize procedures, enhance collaboration, and reduce risks through improved governance.
Monitor changes in the cost management system, including organizational shifts and new service offerings, and introduce the internal service transfer process to new stakeholders.
Assist suppliers in preparing service descriptions and gather necessary feedback and approvals from clients.
Handle the storage, management, and updating of agreements in a designated repository to ensure proper internal control and maintain a comprehensive overview of services.
Support business units with ongoing monitoring tasks, conduct annual assessment reviews, and manage updated standard operating procedures on designated digital platforms.
