Associate Operations Officer in Card Operational Services team

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We are looking for you to join our team of 10 people for a special project we have for the upcoming years. The main task is to assist our Danish customers in changing their card products and to ensure that customers receive the expected service on time. Besides project activities, there will not be much space for routine since we handle a variety of about 80 tasks. We support all Nordic markets in the Cards area, starting with private card exceptions and end-to-end processes for corporate cards. Can you imagine how awesome it would be to become an expert at handling most of them? The team will assist you with all tasks and questions you may have and support you in learning and decision-making.

Depending on your experience and knowledge, we may offer you a different seniority level for the role.

Please note that this is a fixed-term contract for a project (expected duration: around 13 months).

The workplace is located in Vilnius. Danske Bank supports workplace flexibility; we currently use a hybrid work model, where we work at least 3 days in the office.

You will:

Ensure delivery of project activities and administrative tasks of Corporate cards ordering in different systems
Solve issues related to cards ordering and administration
Collaborate with Nordic teams to find the best solutions for case handling
Communicate with colleagues regarding questions or issues in a written manner

About you:

Motivation and curiosity to learn new things
High level of accuracy and quality
Critical mindset, detail orientation, flexibility
Upper-Intermediate English skills (in both speaking and writing)
Not afraid to work in a tight deadlines environment and cope with peak periods

We offer:

Monthly salary range from 1160 EUR to 1740 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.