AML Officer in Customer Welcoming Team

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Are you curious, communicative, and ready to start your career at Danske Bank?

We are seeking a friendly and cooperative team member to join a group that handles end-to-end onboarding for international customers.

To polish the customer experience in our bank, we introduced an online application allowing customers to apply for a bank account just by staying at home. Your focus area will be contacting the customers directly (via phone or e-mail mostly) to check if any onboarding–compulsory information is missing.

Assuming the strict requirements of AML, you will also be working on the Know-Your-Customer (KYC) section, which requires various details of the customer provided.

The workplace is located in Vilnius. Danske Bank supports workplace flexibility (we currently use a hybrid work model, where we work at least 3 days in the office).

You will:

Create a profile of the customer in the KYC section
Contact customers directly via phone or e-mail attempting to collect missing documentation and information as well as guiding customers through an application form or packages we offer
Prepare and send the agreements to the customers depending on the products chosen
Collaborate with colleagues from front offices in Denmark via e-mail or phone
Constantly improve and optimize processes using Lean principles

About you:

Previous experience with financial sectors or back office would be considered a benefit
Good communication skills
High level of accuracy, quality, and attention to details
Ability to learn quickly and work in a dynamic environment where changes are frequent
Team player with a flexible attitude and can-do attitude
Upper-intermediate (written and verbal communication) skills in English
Higher education

We offer:

Monthly salary range from 1480 EUR to 2220 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:

Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
Hybrid working conditions: Work from home up to two days a week; home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.