Training Consultant for Lending Fraud Operations

Application period has expired.

You will be joining the Fraud Operations function within the Financial Crime Prevention, Monitoring, and Screening unit. We are responsible for investigating potential fraudulent payments, card transactions, and lending fraud.

We are Quality, Trainings & Documentation team of 11 employees, where each of us brings value towards set goals in Fraud process improvements. We perform quality checks on completed operational cases, train newcomers and current employees on the main operational processes for Cards and Payment Fraud domains, and ensure timely process documentation updates.

As a Training Consultant, you will take a strong responsibility to design, develop and deliver the highest quality trainings to assure excellent onboarding experience of new hires and strengthen the knowledge of currently working employees. With this in mind, you will be required to keep up to date with the latest processes, procedures and practice in Lending Fraud Prevention area.

You will:

  • Design Lending Fraud training framework
  • Execute training for new hires to ensure the effectiveness of the employee’s onboarding program
  • Deliver training to existing employees regarding procedural changes within related functions
  • Develop, review, and modify training content and material, constantly recognise and calibrate procedure changes and areas for improvement
  • Work closely with Process Consultant and other stakeholders to determine additional training and documentation needs
  • Communicate with trainees’ management team and various departments to ensure a better onboarding experience
  • Provide regular reporting to the Line Manager, Management and stakeholders on related area
  • Partially perform operational tasks in order to keep knowledge and task handling principles

About you:

  • Experience in Loan or Leasing services
  • At least 1+ year of working experience preferably in financial crime prevention or a training/consulting role (considered as significant advantage)
  • High level of accuracy, attention to details
  • Proven presentation skills
  • Critical thinking skills that can be used to understand employees‘ development needs
  • Curious nature with the ability to offer new ideas in Fraud Prevention area
  • Upper-Intermediate English language skills

Danske UNI | „Kibernetiniai sukčiai – kaip juos atpažinti ir nuo jų apsisaugoti“

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Joana Leonovic, Team Leader

Application period has expired.

If you are interested, please send your CV in English no later than 01.12.2023. Confidentiality guaranteed.

Your title in job contract will be Consultant-Development.