Back

Team Lead Private Banking Services Team

Team Leader Stakeholder management Private Banking

Application period has expired.

Can you inspire your team to succeed?

You have a fantastic opportunity to join our front runners and lead a team which will have contact with our private customers and stakeholders in Luxembourg and Nordic countries. As a Team Lead, you will be responsible for planning and managing daily tasks for a team of around 15 employees. We expect you to be self-driven, communicative, motivated, and eager to grow.

Your focus will be on building a cohesive and high-performing team, ensuring staff’s high job satisfaction and continuous development, providing excellent service towards customers, and participating in various ongoing improvement projects.

You will:

  • Lead and distribute the workload for a team of 15 employees
  • Ensure staff performance, quality, productivity, and attendance standards are met
  • Provide high-quality services for private banking customers
  • Ensure strong relationship with stakeholders
  • Oversee day-to-day operations of the team: monitoring and managing contact queues, backlogs, raising problem records
  • Work according to LEAN/AGILE principles and deliver on continuous improvement initiatives

About you:

  • Customer and quality orientation
  • Team management experience 2+ years, preferably from service areas and in financial institutions
  • Experience/knowledge in operations and ability to delegate tasks
  • Strong leadership and management skills
  • Strong communication, collaboration, and stakeholder management skills
  • Developed time planning and organizational skills
  • Thinking out of the box and a keen interest in driving improvements and developing your team
  • Fluency in both spoken and written English

Join our Team!

Aleks Jokubauskas, FVP, Head of Everyday Banking Individuals HUB

Application period has expired.

If you are interested, please send your CV in English no later than 18.05.2021. Confidentiality guaranteed.

Your title in job contract will be Leader of team.