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Service Owner for GenAI in End-User Services

Do you have a deep understanding of generative AI (GenAI) and the technology landscape? Would you like to set the vision for how Danske Bank can improve our Digital Workplace through innovative GenAI solutions?
Then you might the be right fit as our future service owner for GenAI in the Digital Workplace.

Danske Bank is looking for a new Service Owner for GenAI solutions. The role will be responsible for implementing and driving GenAI technologies integrated into our Digital Workplace solutions and based on our End-User services. Focus of the role will be to implement and run GenAI services integrated into our existing solutions, such as Microsoft 365.

You will join the leadership team in the area Collaboration & Productivity Technology, which is responsible for all common technologies used by more than 22,000 Danske Bank employees. We deliver services, such as e-mail, Office suite, Teams, SharePoint, Online meetings and Live Events, Smart office solutions and digital signage which are all used every day to keep our organisation running smoothly.

Our team is mainly based in Lithuania, Denmark and India.

Your workplace will be in Vilnius, Lithuania and you will report to the Head of Collaboration and Productivity Technology.

"Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees."

You will:

  • Drive the development and integration of GenAI solutions into Danske Bank’s common workplace technologies to bring productivity gains for all employees
  • Develop and deliver service roadmap for integrating GenAI into the Digital Workplace
  • Act as Service Owner for GenAI solutions, such as Microsoft Copilot towards internal stakeholders and end-users
  • Oversee the landscape and market strategies for GenAI
  • Work and collaborate closely with service owners of related services, such as mail, collaboration services, file management, etc.

About you:

  • Solid understanding of GenAI and machine learning as a field
  • First-hand experience with technologies, such as Microsoft Copilot in corporate environment
  • Experience with Microsoft 365
  • High-level understanding of Digital Workplace technologies
  • Understanding and experience with ITIL or similar frameworks
  • Solid communication and stakeholder management skills
  • Proactive mindset with strong ownership skills
  • Upper-Intermediate skills in English, both written and spoken

We offer:

Monthly salary range from 4880 EUR to 7320 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Third pillar pension fund

See all the benefits HERE.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Mindaugas Vaičiulis, Service Owner | Team Manager | Solution Architect (Collaboration Services)

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 19.03.2024. Confidentiality guaranteed.

Your title in job contract will be Squad Leader (Product Owner).