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Service Owner – End User Device Services

Application period has expired.

Come join us in Danske Bank – End User Device Services.

End User Device Services area is going through a transformation, embracing modern ways of working through different devices using both on-prem and public cloud-based technical capabilities.

You will be responsible for Mobile & Mac service, a large service used across the organisation globally.

As a service owner of this critical service, you will be accountable for ensuring service evolution, enhancements and service stability. You will be leading technical engineers assigned to service on a daily basis and working together with area architects to design and plan a service roadmap and get user experience at the forefront.

This service is currently established on main products as Citrix Xenmobile(mobile) & Jamf MDM(macOS). We are currently working on moving the Mobile´s to MS Intune and enhancing the MacOS platform.

You will be working hand in hand with other service owners in End User Device Services and broader End User Services areas to ensure alignment and drive wider area improvements.

You will work with colleagues in all the countries Danske Bank is operating in; however, your closest colleagues are located in Vilnius and Copenhagen. Your workplace will be in Vilnius.

You will:

• Work as a service owner leading service evolution and ensuring service stability
• Be a customer-centric entrepreneur, representing users’ interests and priorities.
• Define service roadmap based on user needs and market trends
• Be a central point of contact for all service-related questions
• Lead technical service team on a daily basis through well-groomed and specifically prioritized backlog
• Act as an escalation point and lead resolution of critical service incidents
• Use your skills as a catalyst leader, creating a collaborative environment for the fully empowered team members to excel and deliver efficiently
• Assist in removing impediments, ensure timely business clarifications. Be ready to take on the personal ownership and accountability for the deliveries of the agreed and expected business outcome
• Work closely with the business stakeholders to understand strategic as well as specific short-term priorities.
• Manage contract and escalation to the vendor, portfolio and area leadership when necessary

About you:

• Domain knowledge collaboration & productivity technologies
• Knowledge of M365 products, Intune, Azure AD.
• Knowledge of macOS and Apple devices
• Previous experience working as a team manager, product owner or project manager in the technology area
• Visionary leader with a strong desire to deliver on the mission and goals of the Service Portfolio
• Curiosity, achievement, humbleness, as well as honesty are amongst your key values
• You value feedback, received as well as given as a great way for gaining self-insight and for you and the service members to grow and learn continuously
• Good storytelling and general communication skills

Do not hesitate to join us!

Reach out to me if you have any questions.

Eric Olsson, Hiring Manager

Application period has expired.

If you are interested, please send your CV in English no later than 14.04.2021. Confidentiality guaranteed.

Your title in job contract will be Product Owner, Chief.

Please contact if you have any questions.
Eric Olsson
Phone number +46 72 333 1424

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