Service Manager in Infrastructure Reliability and Engineering (IRE)

We are looking for a proactive colleague to join a Service Manager role in our Infrastructure Reliability and Engineering (IRE) group.

Patch management is critical to any IT infrastructure landscape as it assists in fixing vulnerabilities in software and applications that are susceptible to cyber-attacks, helping organizations reduce security risk.
Working for the patch management team will help you better understand the IT risk management systems.

On a daily basis, you will collaborate with global stakeholders across the bank.

"We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views."

You will:

Overview of tasks include but are not restricted to the below:

  • Interface with business units and IT stakeholders to identify and understand security monitoring and response requirements and design solutions to meet business units and IT stakeholders‘ needs
  • Maintain documentation of the design of the patch management environment through detailed topology documentation and implementation plans and as well cycle by cycle info
  • Build effective relationships with key stakeholders who own IT infrastructure, applications, processes, and operations
  • Act as point of contact for managing and delivering various patch management, firmware & driver upgrades, on-call reports
  • Implement improvements by assessing baseline, evaluating trends, and anticipating requirements
  • Keep improving solutions by automation and planning future needs for stakeholders and engineers
  • Assist colleagues on the DIWA Patching Portal tool or other issues associated with Patching Management
  • Manage AIX patching communication, Change Requests

About you:

  • + 2 years of work experience in the IT field (preferably in Service, Patch or Change management)
  • Service focus
  • Ability to take ownership and contribute to initiatives
  • Strategic thinking
  • Self-motivated attitude with an eagerness to learn
  • Good communication and collaboration skills
  • ITIL certified (preferred)
  • Upper-Intermediate English language skills

We offer:

Monthly salary range from 2480 EUR to 3720 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Health insurance from the first day of employment

Third pillar pension fund

See all the benefits HERE.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Anupama Manohar, Head, Global Service Delivery IT & Support Services

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 24.02.2023. Confidentiality guaranteed.

Your title in job contract will be IT Service Manager.