Service Delivery Specialist in ETD Clearing (Evening Shift)

Do you see yourself working with Exchange Traded Derivatives (ETD)? Do you have an end-to-end approach? Are you always trying to provide the best client services on a daily basis?

An exciting opportunity has arisen to join the ETD Clearing team in the Large Corporates and Institutions Services department, where you can take part in the progression of the Bank.

As a Service Delivery Specialist, you will be responsible for various back-office services, such as trade life-cycle management, reconciliations, investigations, and continuous process improvements. A service delivery specialist performs back-office tasks of low to medium complexity while in close collaboration with stakeholders and customers, additionally focusing on ongoing systems or clients’ projects.

*For this position, the employee will be required to work a late shift (16.00–24.00 EET).

"We celebrate multiple approaches and points of view. We believe diversity drives innovation."

You will:

  • Perform timely and accurate settlement of futures and options (ETD clearing)
  • Communicate with different stakeholders within the bank as well as external parties globally, resolving discrepancies and ensuring timely service delivery
  • Investigate, handle bookkeeping, and confirm derivative products
  • Report to internal and external stakeholders (institutions)
  • Maintain and improve quality in daily tasks so the client receives the best possible service

About you:

  • Higher education (in Finance, Economics, or a relevant field) would be an advantage)
  • Previous experience or knowledge in ETD clearing or other banking back-office areas
  • Automation and working with a value chain mindset
  • High level of accuracy and attention to details
  • Proactiveness and a positive attitude
  • Upper-Intermediate English, both in speaking and writing

We offer:

Monthly salary range from 1640 EUR to 2460 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; health insurance from the first day of employment; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

24/7 gym services and group trainings

Additional health insurance package

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

Neringa Šalomskė, Team Lead - ETD Clearing and Reference Data Operations at Danske Bank

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 30.04.2024. Confidentiality guaranteed.

Your title in job contract will be Officer – Service Delivery Specialist.