Service Delivery Specialist for Customer Reporting and Business Services

Are you interested in becoming part of our Business Services team of highly specialised colleagues in Denmark and Lithuania? And at the same time play a significant role in achieving our mission, and be part of culture where we take pride in our work and care about each other’s wellbeing?
If this resonates with you, then this is the role for you as our new Service Delivery Specialist!

We are looking for a person who is keen on efficiently handling invoices and administrative tasks within an exciting mix of workstreams and will, with attention to detail, deliver high quality on time, coupled with a desire to continuously improve processes, systems, and automation.

What we offer you is a creative role in which learning, growth, and development opportunities are available.

Your role will include supporting our Large, Corporate, and Institutional clients to ensure best class service delivery. Daily, you will keep close collaboration with our stakeholders and attend their requests in a timely manner. You will maintain process quality and continuously look for ways to improve our daily processes.

We are looking for a person who is keen on efficiently managing administrative tasks and handling invoices within an exciting mix of work streams and will, with attention to detail, deliver high quality on time, coupled with a desire to continuously improve processes, systems, and automation.

We have exciting plans in our team and for that, we are looking for a key colleague.

Be a part of a vibrant global team with growth opportunities. Specialise in a challenging area with potential to make an impact.

Depending on your experience and knowledge, we may offer you different seniority of the role. The job offer location is in Vilnius, Lithuania. 

"We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better results."

You will:

  • Process and allocate invoice costs internally
  • Invoice payments issued by service providers and invoice payments related to Securities Lending/Borrowing activity
  • Investigate and resolve exceptions and discrepancies in the regular flow
  • Perform other administrative office tasks including monitoring, controlling and reporting
  • Perform controls on duly manner
  • Collaborate with multiple stakeholders within the Bank
  • Participate in proactive risk management with a focus on continuous improvement using Lean principles

About you:

Engaged and motivated person, ready to take up on challenges and willing to develop themselves by learning and expanding their skills.

  • 1+ years of work experience performing administrative tasks (and/or finance area would be a beneficial asset)
  • Ability to work in a diverse area and process large volumes of tasks within tight deadlines across different work streams
  • High attention to detail and willingness to learn continuously
  • A Team-oriented person who enjoys working, sharing knowledge, and having fun together
  • Good organizational skills and ability to adapt to rapid changes and deal with certain level of unknown
  • Capacity to organise work, prioritising urgent tasks
  • Upper-Intermediate English skills, both speaking and writing

We offer:

Monthly salary range from 1640 EUR to 2460 EUR gross (based on your competencies relevant for the job).

Additionally, each Danske Bank employee receives employee benefits package which includes:
    • Growth opportunities: professional & supportive team, e-learnings, numerous development programs; (incl. professional certificates); 100+ professions for internal mobility opportunities.
    • Health & Well-being: a diverse, inclusive, work & life balance work environment; additional health insurance; mental well-being practices; partial psychologist counselling compensation; silence and sleep zones at the office; game rooms.
    • Hybrid working conditions: home office budget (after the probation period); modern Danske Campus workplace developed with anthropologist for the best employee experience.
    • Additional days of leave: for rest, health, volunteering, exams in higher education institutions, and other important activities. Moreover, for seniority with Danske Bank.
    • Monetary compensation package: accidents & critical diseases insurance; financial support in case of unfortunate events, travel insurance; IIIrd Pillar Pension Fund contribution.

Additional days of vacation

Canteen services and free fruits

Additional health insurance package

Free parking & charging ports - cars, bicycles, e-scooters

See all the benefits HERE.

Great opportunity to join a global team with friendly colleagues where everyone is willing to help each other. We take proud on being open to express our own ideas, collaborate and add value, with focus on going in the same direction. The team provides many development options in other additional tasks.

If you're interested in this role and joining my team, feel free to contact me via LinkedIn, and I will answer your questions!

ESTHER BARAHONA, Leader of Team, Customer Reporting&Business Services

Apply via:

Send your CV

If you are interested, please send your CV in English no later than 27.06.2024. Confidentiality guaranteed.

Your title in job contract will be Officer - Service Delivery Specialist.